DELIVERY POLICY



At Love & Co , we offer the delivery options of shipping and in-store collection. The details of each option are outlined in the following sections to help you choose the most suitable method for your needs.

 

STANDARD SHIPPING

  • Most orders usually ship out within 3–5 working days after payment confirmation.
  • Once your parcel has been handed over to GDEX, you will receive tracking details to follow your delivery status.
  • Business days exclude weekends and public holidays in Malaysia.
  • An estimated delivery timeline would be indicated in your order confirmation email.

Free delivery applies to all orders in West Malaysia. For East Malaysia, a flat rate of RM 15 will apply.

All deliveries are insured, ensuring your items are protected till they reach you. We are unable to offer the option to choose specific delivery timeslots as shipments are handled by third-party couriers.

*Kindly note that we will ship out all orders as soon as possible, subject to stock availability.

 

INSTORE COLLECTION

  • Orders are usually ready for collection within 7–10 working days after successful order placement.
  • Business days exclude weekends and public holidays in Malaysia.
  • An estimated timeline would be indicated in your order confirmation email.

Do note that in-store collection may require additional processing time. This is because time is needed for our processing team to verify the payment, locate the item ordered, and arrange it down to the store of choice to collect. 

 

INTERNATIONAL SHIPPING

We currently only offer international shipping from our Singapore website. You may explore the link below:

Fine Jewellery Made With Master Craftsmanship | Love & Co.

 

NEED HELP?

Contact us at ecommercemy@love-and-co.com for more questions related to your order.